Unlocking Your Potential
Unlocking Your Potential
Tailored Finance Solutions
Tailored Finance Solutions

Privacy Policy for Our Finance Services in Newcastle, NSW

Privacy

Committed to Your Privacy

CVG Finance values your privacy and is committed to protecting your personal information. We collect and use your data solely to provide tailored financial solutions and services that meet your needs. Your information is handled with the utmost care, securely stored and shared only with your consent when necessary to deliver the services you require.

Privacy
Complaints
Disclaimer

Privacy

Why we need to collect personal information

We need to collect personal information about you to provide you with our broking and related services. This privacy statement tells you how we collect your information, what we use the information for and who we share the information with. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection.

We will collect your information from you directly whenever we can, like from enquiries we make of you when you seek credit assistance from us. We may verify that information from sources referred to in the responses to those enquiries or in this privacy statement.

Sometimes we will collect information about you from other sources as the Privacy Act 1988 permits. We will do this only if it’s reasonably necessary to do so, for example, where:

  • we collect information from third parties about a loan or lease in relation to which you seek our services;
  • we can’t get hold of you and we rely on public information (for example, from public registers or social media) or made available by third parties to update your contact details; or
  • we exchange information with your legal or financial advisers or other representatives.
Some law may require us to collect personal information about you. For example, we may require your information to verify your identity under Australian Anti-Money Laundering law.

We may use your information for purposes including:

  • giving you credit assistance;
  • giving you information about loan products or related services including help, guidance and advice;
  • considering whether you are eligible for a loan or lease or any related service you requested including identifying or verifying you or your authority to act on behalf of a customer;
  • assisting you to prepare an application for a lease or a loan;
  • administering services we provide, for example, to answer requests or deal with complaints;
  • administering payments we receive, or any payments we make, relating to your loan or lease;
  • telling you about other products or services we make available and that may be of interest to you, unless you tell us not to;
  • identifying opportunities to improve our service to you and improving our service to you;
  • telling you about other suppliers, with whom we have arrangements, that supply goods or services that may be of interest to you;
  • allowing us to run our business efficiently and perform general administrative tasks;
  • preventing or investigating any fraud or crime or any suspected fraud or crime;
  • as required by law, regulation or codes binding us; and
  • any purpose to which you have consented.

You can let us know at any time if you no longer wish to receive direct marketing offers from us. We will process your request as soon as practicable.

If you don’t provide your information to us, it may not be possible to:

  • assist in finding a loan or lease relevant to your circumstances;
  • verify your identity or protect against fraud; or
  • let you know about products or services that might be suitable for your financial needs.

General
We may use and share your information with other organisations for any purpose described above.

Sharing with your representatives and referees
We may share your information with:

  • your representative or any person acting on your behalf (for example, lawyers, settlement agents, accountants or real estate agents); and
  • your referees, like your employer, to confirm details about you.

Sharing with third parties
We may share your information with third parties in relation to services we provide to you or goods or services in which we reasonably consider you may be interested. Those third parties may include:

  • the Broker Group through whom we submit loan or lease applications to lenders or lessors on the Broker Group’s panel. You can access the Broker Group’s privacy notice at https://lmg.broker/privacy-policy
    It sets out how that Broker Group manages your personal information and where you can find its privacy policy;
  • Our credit guide will tell you who our Australian Credit Licence holder is. It sets out how referrers that referred your business to us;
  • financial services suppliers with whom we have arrangements;
  • valuers;
  • lenders, lessors, lender’s mortgage insurers and other loan or lease intermediaries;
  • organisations, like fraud reporting agencies, that may identify, investigate and/or prevent fraud, suspected fraud, crimes, suspected crimes, or other misconduct;
  • government or regulatory bodies as required or authorised by law. In some instances, these bodies may share the information with relevant foreign authorities;
  • guarantors and prospective guarantors of your loan or lease;
  • service providers, agents, contractors and advisers that assist us to conduct our business for purposes including, without limitation, storing or analysing information;
  • any organisation that wishes to take an interest in our business or assets; and
    any third party to which you consent to us sharing your information.

Sharing outside of Australia
We may use overseas organisations to help conduct our business. As a result, we may need to share some of your information (including credit information) with such organisations outside Australia.

We may store your information in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed. Overseas organisations may be required to disclose information we share with them under a foreign law. In those instances, we will not be responsible for that disclosure.

Privacy Policy
You can find out more about how we manage your information by reading our Privacy Policy available by contacting us. Please see our contact details above. [Also, you can read and obtain a copy of that policy at our website address set out above.] Our Privacy Policy sets out how you can ask us to access and seek to correct information we hold about you and how you may complain against us about a privacy issue.

Information about other people
If you give information to us about another person (like your co-applicant) in relation to the services we provide, you will let that other person know that:

  • we have collected their information to provide those services or for any other purpose set out in this privacy notice;
  • we may exchange this information with other organisations set out in this privacy notice;
  • we handle their personal information in the way set out in our Privacy Policy and this privacy notice and they can:
    • access or request a copy of that privacy policy or this privacy notice; or
    • access the information we hold about that other person, by using our contact details above; and we may not be able to provide those services to you unless we obtain their information.

Complaints

Complaints

If you have a complaint or are not happy with our service, then we would prefer if you phoned us so that we can resolve the matter as soon as possible. However, if you would like to lodge a formal complaint, then you can put it in writing and either email it to care@cvgfinance.com.au or post it to us at 1/27 Annie St Wickham NSW 2293. Please include, your name, your loan consultant’s name, details of the complaint, desired outcome, the name of the lender and the account number if applicable.

We will contact you within 24 hours of receiving your complaint. Once we have spoken with you, we will do all we can to rectify the problem and will keep you fully informed of our progress.

If we can’t find a resolution and you are still not satisfied and would like to escalate the complaint, then here are some other avenues available for you to take the complaint further.

  • The Australian Financial Complaints Authority (AFCA) 1800 931 678 afca.org.au
  • The Credit Ombudsman Service Limited (COSL) creditombudsmanservice.com.au or 1800 138 422
  • The Mortgage Industry Association of Australia (MIAA) mfaa.com.au or 1300 554 817
  • The Department of Fair Trading or Consumer Affairs in your state

Disclaimer

No warranties

This website is provided “as is” without any representations or warranties, express or implied.  CVG Finance makes no representations or warranties in relation to this website or the information and materials provided on this website. 

Without prejudice to the generality of the foregoing paragraph, CVG Finance does not warrant that:

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.  [If you require advice in relation to any [legal, financial or medical] matter you should consult an appropriate professional.]

CVG Finance will not be liable to you (whether under the law of contract, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • [to the extent that the website is provided free-of-charge, for any direct loss;]
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if CVG Finance has been expressly advised of the potential loss.

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit CVG Finance’s liability in respect of any:

  • death or personal injury caused by CVG Finance’s negligence;
  • fraud or fraudulent misrepresentation on the part of CVG Finance; or
  • matter which it would be illegal or unlawful for CVG Finance to exclude or limit, or to attempt or purport to exclude or limit, its liability.

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

You accept that, as a limited liability entity, CVG Finance has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against CVG Finance’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect CVG Finance’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as CVG Finance.

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.